END OF LEASE CLEANING – TERMS AND CONDITIONS

1. Pricing & Property Condition

• Our end-of-lease cleaning prices are based on a standard property that has been regularly maintained.

• If the property requires additional time or work due to its condition (e.g. heavy build-up, damage, or neglect), the quoted price may change.

• The property will be inspected on arrival, and if any adjustments to the price are required, you will be informed before the clean begins. This ensures full transparency and no unexpected costs.

2. 4-Day Guarantee

• All end-of-lease cleans come with our 4-Day Guarantee. If your property manager raises a concern about an area we have cleaned, you must notify us within 4 days of the service.

• Proof of the concern must be provided, such as written communication from the property manager outlining the areas requiring attention.

• Once notified, we will return free of charge to resolve the issue.

• The guarantee only applies to the areas we have cleaned as part of the booked service.

3. Service Limitations & Exclusions

While our team always strives for the highest standard, some results cannot be guaranteed. Specifically:

• Carpets & Upholstery: We cannot guarantee the removal of permanent stains, pet urine, odours, or damage.

• Glass & Shower Screens: We cannot guarantee the removal of permanent “glass cancer,” etching, or water marks.

• Tiles & Grout: We cannot guarantee the removal of deep staining or discolouration.

• Mould: We cannot guarantee the removal of mould that has penetrated behind grout or silicone.

• Repairs & Replacements: Some issues may require re-grouting, replacement, or professional restoration rather than cleaning. These services are not offered by Kat & Jess Cleaning.

4. Access & Utilities

• The client is responsible for providing access to the property at the agreed time.

• Power and water must be connected and available throughout the service.

• If access is not possible or utilities are unavailable, additional charges may apply, or the service may need to be rescheduled.

5. Furnished & Unfurnished Properties

• Our end-of-lease cleans are quoted based on unfurnished properties.

• If furniture or belongings are still present, additional charges may apply depending on the amount of extra time required.

6. Liability

• Kat & Jess Cleaning will take all reasonable care while providing services.

• We are not liable for any pre-existing damage, defects, or wear and tear that cannot be rectified by cleaning.

• We are not responsible for damage that occurs due to fragile or deteriorated surfaces, fixtures, or fittings.

7. 6. Payment

• Payment is due within 7 days of the invoice being issued, unless otherwise agreed in writing.

• Invoices must be settled in full within this timeframe.

PRE-SALE CLEANING – TERMS AND CONDITIONS

1. Pricing & Property Condition

• If the property requires additional time or work due to its condition (e.g. heavy build-up, damage, or neglect), the quoted price may change.

• The property will be inspected on arrival, and if any adjustments to the price are required, you will be informed before the clean begins. This ensures full transparency and no unexpected costs.

2. Service Limitations & Exclusions

While our team strives for the highest standard of presentation, some results cannot be guaranteed. Specifically:

• Carpets & Upholstery: We cannot guarantee removal of permanent stains, odours, pet damage, or wear.

• Glass & Windows: We cannot guarantee removal of permanent “glass cancer,” etching, or water marks.

• Tiles & Grout: We cannot guarantee removal of deep staining or discolouration.

• Mould: We cannot guarantee removal of mould that has penetrated behind grout or silicone.

• Repairs & Replacements: Some issues may require re-grouting, repainting, replacement, or professional restoration rather than cleaning. These services are not offered by Kat & Jess Cleaning.

3. Scope of Service

• Pre-sale cleans are designed to enhance presentation and create a fresh, welcoming environment for potential buyers.

• Our cleans aim to improve the appearance of the property but are not intended as restoration services.

• If specific inclusions are required, these must be agreed upon prior to the service.

4. Access & Utilities

• The client is responsible for providing access to the property at the agreed time.

• Power and water must be connected and available throughout the service.

• If access is not possible or utilities are unavailable, additional charges may apply, or the service may need to be rescheduled.

5. Liability

• Kat & Jess Cleaning will take all reasonable care while providing services.

• We are not liable for any pre-existing damage, defects, or wear and tear that cannot be rectified by cleaning.

• We are not responsible for damage that occurs due to fragile, deteriorated, or improperly installed surfaces, fixtures, or fittings.

6. Payment

• Payment is due within 7 days of the invoice being issued, unless otherwise agreed in writing.

• Invoices must be settled in full within this timeframe.

7. Complaints Policy

• If you have any concerns regarding areas included in your booked service, you must notify us within 4 days of the service being completed.

DEEP CLEANING – TERMS AND CONDITIONS

1. Pricing & Property Condition

• If the property requires additional time or work due to its condition (e.g. heavy build-up, damage, or neglect), the quoted price may change.

• The property will be inspected on arrival, and if any adjustments to the price are required, you will be informed before the clean begins. This ensures full transparency and no unexpected costs.

2. Service Limitations & Exclusions

While our team strives for the highest standard, some results cannot be guaranteed. Specifically:

• Carpets & Upholstery: We cannot guarantee removal of permanent stains, odours, pet damage, or wear.

• Glass & Windows: We cannot guarantee removal of permanent “glass cancer,” etching, or water marks.

• Tiles & Grout: We cannot guarantee removal of deep staining or discolouration.

• Mould: We cannot guarantee removal of mould that has penetrated behind grout or silicone.

• Repairs & Replacements: Some issues may require re-grouting, repainting, replacement, or professional restoration rather than cleaning. These services are not offered by Kat & Jess Cleaning.

3. Scope of Service

Deep cleans are designed to restore the overall cleanliness and condition of the property to a high standard.

These services go beyond general cleaning but are not intended as restoration services.

If specific inclusions are required, these must be agreed upon prior to the service.

4. Access & Utilities

• The client is responsible for providing access to the property at the agreed time.

• Power and water must be connected and available throughout the service.

• If access is not possible or utilities are unavailable, additional charges may apply, or the service may need to be rescheduled.

5. Liability

• Kat & Jess Cleaning will take all reasonable care while providing services.

• We are not liable for any pre-existing damage, defects, or wear and tear that cannot be rectified by cleaning.

• We are not responsible for damage that occurs due to fragile, deteriorated, or improperly installed surfaces, fixtures, or fittings.

6. Payment

• Payment is due within 7 days of the invoice being issued, unless otherwise agreed in writing.

• Invoices must be settled in full within this timeframe.

7. Complaints Policy

• If you have any concerns regarding areas included in your booked service, you must notify us within 24 hours of the service being completed.

• All concerns must relate to the original scope of work agreed upon prior to the service.

• Return visits are assessed on a case-by-case basis and are at our discretion.

• Please note that minor issues such as light dust settling, environmental factors, or use of the property after the clean are not considered valid reasons for a return visit.